Shipping Policy

All orders are shipped within 1-3 business days. If your order is urgent, please send us an email with your order number and we will do our best to send it as soon as we can. We also recommend choosing the tracked shipping option at checkout for faster delivery.

Estimated delivery times

Delivery times may vary depending on your selected shipping method. The below estimates are based on the information on Royal Mail’s website.

UK: 2-3 working days
Europe: Currently on hold*
International (outside Europe): 6-7 working days

Shipping rates

Delivery costs are calculated during checkout and will vary according to item size, weight, delivery destination and shipping method.

UK delivery: starting from 85p
International delivery: starting from £2.50

Tracking your order

For all orders purchased with the tracked shipping option, you will be sent a tracking number. You can use this tracking number to get real time updates on your order’s status and monitor your delivery’s progress.

Custom fees

Taxes, duties and a clearance fee may be due on goods and gifts sent from Great Britain (England, Scotland and Wales) to other countries. Since 1 July 2021, most goods to the EU are now subject to VAT and potentially a clearance fee. If you are ordering from outside Great Britain, please visit your country’s customs page to find out about their specific rules.

Get in touch

If you have any questions related to shipping, please send us an email: hello@celinemoya.com

We will get back to you as soon as we can.

*Important update: Due to the new EU regulations for products coming from the UK, EU shipping is currently on hold. We are very sorry for the inconvenience. Please stay in touch for further updates.